Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience in saas
2+ years change management practice
Salesforce and gainsight proficiency
The role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions

Job Summary

  • The role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions.
  • Candidates will be responsible for managing 50-60 accounts with over $5M ARR, driving adoption, renewals, and upsell opportunities.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation and benefits.

Matching Summary

The role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions.

Salary

Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practice
  • Salesforce and Gainsight proficiency
  • Executive relationship building skills
  • Renewal negotiation and contract management
  • Strategic account planning expertise

Nice-to-have

  • Experience in EPM or financial ERP space
  • Pricing strategy and critical thinking
  • Ability to manage ambiguity in complex environments
  • Sun-drenched optimism and cultural fit
  • Collaborative mindset across cross-functional teams

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years of customer success management experience
  • Proven ability to negotiate contracts and manage renewals
  • Experience collaborating with executive-level stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter