The Editorial Engagement Support Assistant (EESA) is responsible for providing an exceptional level of support to academic editors and peer reviewers
Job Summary
The Editorial Engagement Support Assistant (EESA) is responsible for providing an exceptional level of support to academic editors and peer reviewers.
Acting as a data steward for editor and reviewer information, the EESA ensures that information stored in enterprise-level systems and databases complies with agreed data standards.
Springer Nature's mission is to be part of progress, and this begins with inclusion of people, perspectives, and ideas.
Matching Summary
The Editorial Engagement Support Assistant (EESA) is responsible for providing an exceptional level of support to academic editors and peer reviewers.
Skills & Requirements
Must-have
Data governance and standards
Editor and reviewer support
Customer service expert
STM journal publishing experience
Publishing workflow/systems knowledge
Nice-to-have
Customer-focused mindset
Relationship building and teamwork
Suggest process and system improvements
Understanding academic publishing
Key Requirements
1+ year experience
Degree level or equivalent education
Experience communicating across multiple time zones