Satair - It Supporter

Satair Pte Ltd

Singapore, Singapore
It incident and service request support
Major incident coordination
It equipment procurement
Supporting colleagues with IT Incidents and Service Requests, and driving Major Incidents to ensure timely resolution and communication

Job Summary

  • Supporting colleagues with IT Incidents and Service Requests, and driving Major Incidents to ensure timely resolution and communication.
  • Assisting with infrastructure tasks, purchasing equipment, managing asset and license management, and ensuring proper IAM activities.
  • Capturing and sharing knowledge through written Knowledge Articles and working closely with different Service Desks within the Airbus organization.

Matching Summary

Supporting colleagues with IT Incidents and Service Requests, and driving Major Incidents to ensure timely resolution and communication.

Skills & Requirements

Must-have

  • IT Incident and Service Request support
  • Major Incident coordination
  • IT equipment procurement
  • Asset management processes
  • IAM activities
  • Knowledge Article creation

Nice-to-have

  • Improve IT solution stability
  • Contribute to IT projects
  • Flexible working arrangements

Key Requirements

  • Bachelor's Degree or 1+ years IT Support experience
  • ITIL Foundation certified
  • Strong written communication skills
  • Broad understanding of IT
  • Experience with DHCP and DNS
  • Printer troubleshooting experience
  • IT Asset Life Cycle Management experience
  • Documentation writing experience

Work Rights

Not specified

Tailored Resume

Cover Letter