Strategic Operations Business Services Sr. Manager

AIG

In-person (primarily in the office)
10+ years strategic operations experience
Records and information management governance
Process optimization and change management
AIG is seeking a Strategic Operations Business Services Sr. Manager to drive operational excellence and strategic alignment across its North American offices. The ideal candidate will have extensive experience in strategic operations within a multinational environment, particularly in the financial services or insurance sector, and will be responsible for overseeing the Records and Information Management program, fostering a culture of continuous improvement

Job Summary

  • This role drives operational excellence and strategic alignment for AIG's North American Business Services program while serving as the global head of Records and Information Management.
  • The leader will partner with Finance, Audit/Risk, and IT to optimize processes, manage third-party strategies, and cultivate a positive workplace experience supporting business objectives.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development within a culture that values inclusion and collaboration.

Matching Summary

Match Score: 85

AIG is seeking a Strategic Operations Business Services Sr. Manager to drive operational excellence and strategic alignment across its North American offices. The ideal candidate will have extensive experience in strategic operations within a multinational environment, particularly in the financial services or insurance sector, and will be responsible for overseeing the Records and Information Management program, fostering a culture of continuous improvement.

Skills & Requirements

Must-have

  • 10+ years strategic operations experience
  • Records and Information Management governance
  • Process optimization and change management
  • Financial services or insurance background
  • Executive-level presentation skills
  • KPI development and performance measurement

Nice-to-have

  • MBA or advanced degree preferred
  • Lean Six Sigma methodology expertise
  • Cross-cultural global team leadership
  • Innovation and continuous improvement culture
  • Third-party strategy management

Key Requirements

  • Bachelor's degree required; MBA strongly preferred
  • 10+ years progressive experience in strategic operations
  • Proven success in large-scale change management initiatives
  • Understanding of RIM principles and information governance
  • Experience leading global teams across multiple functions

Work Rights

Not specified

Tailored Resume

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