The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities and providing support to victims
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities and providing support to victims.
This role involves handling inbound and outbound calls related to potential scam or fraud activity while performing detection analysis on events.
Successful candidates must demonstrate emotional resilience to manage high volumes of interactions including emotionally taxing conversations with distressed customers.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities and providing support to victims.
Skills & Requirements
Must-have
High volume call centre environment
Rotating roster availability
Emotional resilience under pressure
In-office training attendance required
Nice-to-have
Strong problem-solving capability
Experience in Financial Services Industry
Ability to resolve basic complaints
Knowledge of emerging security trends
Key Requirements
12 month contract basis for non-current employees
Willingness to work rotating roster 24/7 or specific hours
High level of personal integrity and confidentiality commitment