Under minimal supervision, configures and deploys complex software solutions across desktop and mobile environments, delivering advanced end-user computing support
Job Summary
Under minimal supervision, configures and deploys complex software solutions across desktop and mobile environments, delivering advanced end-user computing support.
As a Digital Field Analyst, serves as the trusted IT resource responsible for building and managing relationships while leading complex IT issues to timely completion.
Provides advanced functional and post-development application support, including client installations, and advises market area teams on IT equipment solutions.
Matching Summary
Under minimal supervision, configures and deploys complex software solutions across desktop and mobile environments, delivering advanced end-user computing support.
Skills & Requirements
Must-have
Advanced end-user computing support
Complex hardware and software issue resolution
Tier 3 support ticket resolution
On-site IT support and rapid issue resolution
Diagnose complex desktop and application issues
Nice-to-have
Trusted IT resource
High-touch customer service
Collaborate seamlessly with IT staff
Key Requirements
Bachelor's Degree in Computer Science, MIS or similar
4 years of relevant work experience (in lieu of degree)
5 years of relevant work experience
Diagnose and resolve network connectivity issues
Advanced technical support for end-user computing environments