Associate Systems Analyst (12-month Contract)

Ontario Teachers' Pension Plan Board

Toronto, Canada
Base: $89,800 to $95,600; bonus/equity: not specif...
On-site
First-level technical support
Troubleshoot hardware and software issues
Log incidents and service requests
Play a key role in delivering reliable and responsive technical support to both internal teams and external partners

Job Summary

  • Play a key role in delivering reliable and responsive technical support to both internal teams and external partners.
  • Investigate, analyze, and troubleshoot a wide range of technical issues by applying established procedures to identify root causes and implement effective solutions.
  • Accurately document incidents, service requests, troubleshooting steps, and resolutions within the service desk system.

Matching Summary

Play a key role in delivering reliable and responsive technical support to both internal teams and external partners.

Salary

Base: $89,800 to $95,600; Bonus/Equity: Not specified; Benefits: Competitive compensation, professional growth, flexible work environment, flexible travel program, employee discount programs

Skills & Requirements

Must-have

  • First-level technical support
  • Troubleshoot hardware and software issues
  • Log incidents and service requests
  • Microsoft 365 and Active Directory
  • Customer service orientation

Nice-to-have

  • Continuous improvement focus
  • Collaborative IT environment
  • Customer experience focus

Key Requirements

  • Minimum of 2 years of experience
  • Business, Computer Science or related degree
  • ITIL Foundation certification preferred
  • Hands on experience with various technologies

Work Rights

Not specified

Tailored Resume

Cover Letter