Contact Center Specialty Service Representative - Digital

M&T Bank

Williamsville, NY, United States
Base: $18.68 - $31.14 hourly (usd); bonus/equity: ...
Fully remote
Strong communication skills
Customer service experience
Ability to resolve complaints
The role serves as the voice of the Bank, providing outstanding service experiences for customers

Job Summary

  • The role serves as the voice of the Bank, providing outstanding service experiences for customers.
  • Responsibilities include responding to customer inquiries and resolving issues in a timely manner.
  • The position offers opportunities for cross-selling bank products and contributing to customer retention.

Matching Summary

The role serves as the voice of the Bank, providing outstanding service experiences for customers.

Salary

Base: $18.68 - $31.14 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Strong communication skills
  • Customer service experience
  • Ability to resolve complaints

Nice-to-have

  • Experience in fast-paced environment
  • Knowledge of bank products
  • Mentoring new hires

Key Requirements

  • High school diploma or equivalent
  • Minimum of 2 years' customer service experience
  • Strong telephone skills

Work Rights

Not specified

Tailored Resume

Cover Letter