Responsible Gambling Specialist

DIGI Outsource

Not specified; not specified; comprehensive benefi...
12 months responsible gambling experience
Strong verbal and written communication skills
Ability to identify abnormal customer behavior
The role involves conducting account reviews and follow-up calls to ensure customers are gambling responsibly and safely

Job Summary

  • The role involves conducting account reviews and follow-up calls to ensure customers are gambling responsibly and safely.
  • Candidates will support the Customer Interaction Programme by analyzing behavior outside the normal and executing necessary interventions.
  • The company offers extensive benefits including on-site gym access, free massages, medical aid subsidies, and comprehensive learning programs.

Matching Summary

The role involves conducting account reviews and follow-up calls to ensure customers are gambling responsibly and safely.

Salary

Not specified; Not specified; Comprehensive benefits including medical aid, retirement annuity, and employee assistance programme

Skills & Requirements

Must-have

  • 12 months Responsible Gambling experience
  • Strong verbal and written communication skills
  • Ability to identify abnormal customer behavior
  • Experience with cross-functional team collaboration
  • Exceptional attention to detail

Nice-to-have

  • Knowledge of sports betting markets and odds
  • Degree in behavioral science or legal compliance
  • Previous online gaming or casino industry experience
  • Experience in Risk and Fraud management
  • Familiarity with international gambling regulations

Key Requirements

  • Minimum 12 months working experience in Responsible Gambling
  • Sound knowledge of Responsible Gambling Policy and Procedures
  • Successful completion of credit and criminal record checks

Work Rights

Not specified

Tailored Resume

Cover Letter