Concierge - Catering & Guest Services

Portillo's

Oak Brook, IL, US
Base: $17ph; bonus/equity: discretionary bonus bas...
Hybrid
High-volume call center experience
Hybrid onsite and remote work availability
Weekend and holiday shift flexibility
The Concierge serves as the friendly voice of Portillo's, managing all inbound and outbound communications related to catering, rewards, and guest services

Job Summary

  • The Concierge serves as the friendly voice of Portillo's, managing all inbound and outbound communications related to catering, rewards, and guest services.
  • Team members must be available for weekend and holiday shifts with a hybrid schedule requiring three days onsite at the Oak Brook support center.
  • The role offers a competitive pay rate of $17/hr along with a discretionary bonus program, technology reimbursement, and comprehensive benefits including medical and 401(k) matching.

Matching Summary

The Concierge serves as the friendly voice of Portillo's, managing all inbound and outbound communications related to catering, rewards, and guest services.

Salary

Base: $17/hr; Bonus/Equity: Discretionary bonus based on performance; Benefits: Medical, dental, vision, PTO, life insurance, 401(k) match, tech reimbursement, gift cards

Skills & Requirements

Must-have

  • High-volume call center experience
  • Hybrid onsite and remote work availability
  • Weekend and holiday shift flexibility
  • Strong written and verbal communication skills
  • Proficiency with MS 365 tools

Nice-to-have

  • Bilingual Spanish language skills
  • Previous Portillo's restaurant experience
  • Strategic problem-solving abilities
  • Growth mindset and adaptability
  • Sales goal achievement track record

Key Requirements

  • High school diploma required
  • Associate's degree preferred
  • Bilingual Spanish strongly preferred
  • Prior call center experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter