Senior Customer Journey Expert – Transaction Accounts

ING

Not specified (assumed hybrid based on company culture)
Experience in data governance
Strong data quality management
Product management capabilities
ING is seeking a Senior Customer Journey Expert to enhance everyday banking experiences, particularly focusing on transaction accounts and loyalty programs. The role emphasizes customer-led product thinking, data governance, and agile methodologies to ensure compliance and customer satisfaction

Job Summary

  • At ING, we’re passionate about helping Australians stay a step ahead in life and business.
  • This role blends customer-led product thinking with strong data stewardship to deliver engaging customer experiences.
  • Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated.

Matching Summary

Match Score: 85

ING is seeking a Senior Customer Journey Expert to enhance everyday banking experiences, particularly focusing on transaction accounts and loyalty programs. The role emphasizes customer-led product thinking, data governance, and agile methodologies to ensure compliance and customer satisfaction.

Skills & Requirements

Must-have

  • Experience in data governance
  • Strong data quality management
  • Product management capabilities
  • Customer journey design experience

Nice-to-have

  • Customer-obsessed mindset
  • Proactive and analytical approach
  • Excellent stakeholder management skills

Key Requirements

  • 5+ years’ experience in banking
  • Experience with cashback and loyalty programs
  • Exposure to transaction or deposit accounts

Work Rights

Not specified

Tailored Resume

Cover Letter