As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization, offering opportunities for growth and development
Job Summary
As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization, offering opportunities for growth and development.
You will apply structured problem analysis to troubleshoot a diverse range of issues, leveraging your technical skills to deliver exceptional customer outcomes.
PointClickCare empowers employees to push boundaries, innovate, and shape the future of healthcare, reinvesting revenue into research and development.
Matching Summary
As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization, offering opportunities for growth and development.
Skills & Requirements
Must-have
troubleshoot and resolve technical issues
network protocols and debugging tools
RDBMS, APIs, SSO/MFA, OAuth, OpenID
HL7 and XML
web-based software applications
diagnostic tools like Kibana
Nice-to-have
growth mindset and continuous improvement
AI tools to enhance support workflows
translate complex technical concepts
Key Requirements
Post-secondary diploma or degree in IT
Previous experience in technical support is an asset
Healthcare Domain Knowledge experience is an asset