Customer Service Officer (CC)

CBM PTE. LTD.

Singapore
Excellent customer service skills
Proficient in microsoft office tools
Ability to follow standard operating procedures
The role involves providing excellent customer service by addressing caller queries, feedback, and requests

Job Summary

  • The role involves providing excellent customer service by addressing caller queries, feedback, and requests.
  • Employees must advise callers on appropriate actions in accordance with established Standard Operating Procedures.
  • Staff are required to record the nature of calls and activations rendered in the Daily Occurrence or clients' system.

Matching Summary

Match Score: 85

The role involves providing excellent customer service by addressing caller queries, feedback, and requests.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Proficient in Microsoft Office tools
  • Ability to follow Standard Operating Procedures

Nice-to-have

  • Strong communication abilities
  • Experience in Control Centre roles
  • Proactive problem-solving mindset

Key Requirements

  • At least GCE 'O' Levels or equivalent
  • 2 years of working experience in customer service or Control Centre roles preferred

Work Rights

Not specified

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