Associate Specialist, Sts Tier 1 Support (portuguese/english)

Imsapharma Com Ar

Hybrid
Source to settle process knowledge
Customer support via phone and case management
Servicenow platform proficiency
Imsapharma Com Ar is seeking an Associate Specialist for their Tier 1 Support team, focusing on the Source to Settle (STS) process. The role requires proficiency in English and Portuguese, along with customer service experience, to support queries related to purchase orders, invoices, and payments in a hybrid work environment

Job Summary

  • The STS Tier 1 Associate Specialist is accountable for supporting STS related queries for internal and external customers by actively managing cases and responding via phone.
  • The team delivers STS SRD Tier 1 processes globally using the Follow the Sun Model to ensure timely and high-quality customer service.
  • The role focuses heavily on first-time resolution of cases, eliminating handoffs, and resolving root causes to avoid recurring issues.

Matching Summary

Match Score: 85

Imsapharma Com Ar is seeking an Associate Specialist for their Tier 1 Support team, focusing on the Source to Settle (STS) process. The role requires proficiency in English and Portuguese, along with customer service experience, to support queries related to purchase orders, invoices, and payments in a hybrid work environment.

Skills & Requirements

Must-have

  • Source to Settle process knowledge
  • Customer support via phone and case management
  • ServiceNow platform proficiency
  • Bilingual in English and Portuguese
  • Follow the Sun Model execution
  • First-time resolution focus

Nice-to-have

  • Continuous improvement mindset
  • Strong communication and interpersonal skills
  • Team collaboration and knowledge sharing
  • SAP ECC and Ariba experience
  • Multilingual capabilities

Key Requirements

  • Bachelor's degree preferred
  • Business-level fluency in English and Portuguese
  • 1 year experience in General Accounting, Finance Shared Services or Source to Settle preferred
  • Proficiency in Microsoft Office
  • Experience with case management tools preferred

Work Rights

Not specified

Tailored Resume

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