Manager, Customer Strategy Transformation

PwC Canada

Base: $112,400 - $162,400; bonus/equity: variable ...
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Customer journey mapping & service design
Experience measurement frameworks like nps
Omnichannel strategy development
** PwC Canada is seeking a Manager for their Customer Strategy Transformation practice, focused on enhancing customer and employee experiences through consulting services. The role entails leading teams in designing and implementing customer-centric strategies, with an emphasis on human-centered design principles and collaboration with senior client stakeholders. **

Job Summary

  • This role involves leading teams to design and deliver customer-centric strategies that drive growth, loyalty, and efficiency for clients across multiple industries.
  • The position requires translating high-level strategy into executable roadmaps while utilizing human-centered design principles to optimize customer interactions.
  • Eligible employees may participate in variable incentive pay programs designed to reward individual and firm-wide achievements alongside a competitive base salary.

Matching Summary

Match Score: 75

** PwC Canada is seeking a Manager for their Customer Strategy Transformation practice, focused on enhancing customer and employee experiences through consulting services. The role entails leading teams in designing and implementing customer-centric strategies, with an emphasis on human-centered design principles and collaboration with senior client stakeholders. **

Salary

Base: $112,400 - $162,400; Bonus/Equity: Variable incentive pay programs available; Benefits: Competitive compensation package with inclusive benefits and flexibility programs

Skills & Requirements

Must-have

  • Customer journey mapping & service design
  • Experience measurement frameworks like NPS
  • Omnichannel strategy development
  • Contact center transformation expertise
  • Operating model design skills
  • Consulting experience required

Nice-to-have

  • Interest in digital upskilling
  • Commitment to diversity and inclusion
  • Openness to learning new tools
  • Ability to lead executive workshops
  • Strong coaching capabilities for associates

Key Requirements

  • Required: Experience in Consulting
  • Manager level experience required
  • No work visa sponsorship available

Work Rights

Not specified

Tailored Resume

Cover Letter