Base: $82,900.00 - $134,300.00; bonus/equity: not ...
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Bachelor's degree required
Six years relevant experience
Team leadership and coaching
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Oshkosh Defense is seeking an Aftermarket International Customer Support Lead to oversee customer service operations, ensuring high-quality interactions and support for military truck customers worldwide. The ideal candidate will have leadership experience and a background in customer service or manufacturing, with responsibilities including team management, compliance coordination, and continuous improvement initiatives.
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Job Summary
This pivotal role acts as a bridge between frontline customer service representatives and management to oversee daily operations.
The position requires collaborating with defense sales, logistics, and engineering teams to minimize vehicle downtime and enhance fleet readiness.
Candidates must be able to read and apply engineering prints, hydraulic schematics, and electrical diagrams to solve concrete problems.
Matching Summary
Match Score: 75
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Oshkosh Defense is seeking an Aftermarket International Customer Support Lead to oversee customer service operations, ensuring high-quality interactions and support for military truck customers worldwide. The ideal candidate will have leadership experience and a background in customer service or manufacturing, with responsibilities including team management, compliance coordination, and continuous improvement initiatives.
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Salary
Base: $82,900.00 - $134,300.00; Bonus/Equity: Not specified; Benefits: Competitive total rewards package
Skills & Requirements
Must-have
Bachelor's Degree required
Six years relevant experience
Team leadership and coaching
Export compliance knowledge
Incoterms proficiency
Engineering print reading
Nice-to-have
Project management experience
Microsoft suite proficiency
Strong interpersonal skills
Proactive problem-solving
Continuous improvement mindset
Key Requirements
Bachelor's Degree in related field
6+ years manufacturing or customer service experience
Ability to travel up to 25%
US Person status for export regulations
Work Rights
Must be a U.S. Person (citizen, permanent resident, refugee, or asylum grantee)