Customer Success Manager (technical)

Appian

Raleigh, North Carolina, US
On-site
Strategic advisor to empower organizations
Deep understanding of customer business goals
Drive measurable business value
Serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies

Job Summary

  • Serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies.
  • Ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement.
  • Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future, including health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more.

Matching Summary

Serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies.

Skills & Requirements

Must-have

  • strategic advisor to empower organizations
  • deep understanding of customer business goals
  • drive measurable business value
  • monitor account health and address risks
  • develop joint roadmaps and success plans
  • guide customers effectively with Appian expertise

Nice-to-have

  • passionate team dedicated to accomplishing hard things
  • cultivate impactful relationships with stakeholders
  • catalyst for their success
  • advocate for agile practices

Key Requirements

  • Bachelor's degree in a technical field
  • 10+ years of combined experience in technology or technical consulting
  • Experience with agile and software development
  • Proven ability to act as a trusted advisor
  • Demonstrable understanding of enterprise platforms and systems
  • Excellent consulting, communication, and presentation skills
  • Strong organization and project management skills
  • Expected travel averages around 25%

Work Rights

Not specified

Tailored Resume

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