Reservations Manager

Sofitel – Philadelphia

Philadelphia, PA, United States
On-site
Reservations team management
Revenue maximization
Guest feedback response
As our Reservations Manager, you will be responsible to plan, direct and co-ordinate all Reservations activities to ensure smooth running of the department

Job Summary

  • As our Reservations Manager, you will be responsible to plan, direct and co-ordinate all Reservations activities to ensure smooth running of the department.
  • This role will work closely with the Director of Operations, Front Office Manager, Revenue Manager, and Director of Sales on all aspects of revenue maximization across all distribution channels.
  • We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Matching Summary

As our Reservations Manager, you will be responsible to plan, direct and co-ordinate all Reservations activities to ensure smooth running of the department.

Skills & Requirements

Must-have

  • Reservations team management
  • Revenue maximization
  • Guest feedback response
  • Business relationship development
  • Accurate booking management
  • High volume reservations handling

Nice-to-have

  • Guest obsession culture
  • Meaningful connection creation
  • Solution focused mindset
  • Curious and open-minded
  • Passion to sell

Key Requirements

  • Minimum 2 years' experience in similar role
  • Background in Front Office or Reservations
  • Ability to lead, coach, and develop team
  • Willingness to be hands-on
  • Excellent time management skills
  • Ability to work independently
  • Flexibility to work varied shifts

Work Rights

Not specified

Tailored Resume

Cover Letter