Job Summary

• The IT Support Technician is responsible for providing frontline technical support to end users across the organization, including imaging new laptops, troubleshooting hardware and software issues, applying system patches and updates, performing upgrades, and reimaging devices as needed.
• Key responsibilities include administering and maintaining IT infrastructure, managing Microsoft 365 services, monitoring Windows Server environments, and providing technical support for end users remotely and on-site.
• Benefits include health insurance, 401(k) matching, paid time off, and paid holidays.

Matching Summary

Salary

$55,000 to $80,000 Annually; Not specified; Health insurance, 401(k) matching, Paid time off, Paid Holidays

Skills & Requirements

Key Requirements

• Over 5 years of experience in IT support
• Experience with Active Directory and Group Policy
• Proficiency with Windows 10/11, Microsoft 365, PowerShell
• Familiarity with patch management and endpoint security
• Strong troubleshooting and communication skills
• Microsoft or CompTIA certifications preferred
• Experience with RMM Platforms and documentation platforms preferred
• Experience with Firewall Platforms preferred

Work Rights