Senior Analyst – Global Warranty - Labor Information System

General Motors

Warren, United States
Hybrid
Business owner of labor information system
Design and execute test cases
Support audit and compliance activities
In this role, you will be the business owner for the GM Labor Information Database (GMLID) and a key partner to the Global Warranty Management team

Job Summary

  • In this role, you will be the business owner for the GM Labor Information Database (GMLID) and a key partner to the Global Warranty Management team.
  • You will design and execute test cases for warranty projects, support audit and compliance activities, and help reduce warranty costs worldwide.
  • This is a globally focused role that blends data, process, and customer support to improve warranty performance and the dealer experience.

Matching Summary

In this role, you will be the business owner for the GM Labor Information Database (GMLID) and a key partner to the Global Warranty Management team.

Skills & Requirements

Must-have

  • Business owner of Labor Information System
  • Design and execute test cases
  • Support audit and compliance activities
  • Maintain accurate warranty master data
  • Resolve Dealer Business Center escalations

Nice-to-have

  • Collaborate across multiple GM functions
  • Improve warranty performance
  • Enhance dealer experience
  • Work effectively cross-functionally and cross-culturally

Key Requirements

  • Bachelor Degree or equivalent experience
  • 3-5 years related job experience
  • Knowledge of Field Service Operations, Aftersales
  • Ability to manage multiple and difficult projects
  • Strong analytical ability

Work Rights

Not specified

Tailored Resume

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