Digital Customer Success Program Manager

Workday

Atlanta, GA, United States
Base: $95,200 usd - $142,800 usd; bonus/equity: no...
Hybrid (at least 50% of time in-office or field)
Digital customer success journeys
Customer success tooling and platforms
Ai-powered productivity improvements
Workday is seeking a Digital Customer Success Program Manager to enhance its global customer success initiatives, focusing on digital engagement and program management. The ideal candidate will have extensive experience in program management and customer success operations, along with a strong ability to drive initiatives in a dynamic, collaborative environment

Job Summary

  • As a Digital Customer Success Program Manager, you will play a central role in shaping how Workday scales its customer success programs globally.
  • You will own and drive initiatives across a range of digital customer success areas — from improving Customer Success tooling and platforms to designing digital customer journeys and exploring AI-powered productivity improvements for account teams.
  • The Digital Customer Success team sits within the Customer Success Center of Excellence (CoE) at Workday — and we are on a mission to redefine what it means to deliver value at scale.

Matching Summary

Match Score: 85

Workday is seeking a Digital Customer Success Program Manager to enhance its global customer success initiatives, focusing on digital engagement and program management. The ideal candidate will have extensive experience in program management and customer success operations, along with a strong ability to drive initiatives in a dynamic, collaborative environment.

Salary

Base: $95,200 USD - $142,800 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Digital customer success journeys
  • Customer Success tooling and platforms
  • AI-powered productivity improvements
  • Unified "One Workday" digital roadmap
  • Global standards and playbooks

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Vision-driven for the Future of Customer Success
  • Autonomy and accountability

Key Requirements

  • 5+ years of experience
  • Translating business needs into roadmaps
  • Cross-functional coordination experience
  • Governance and operating model design
  • Meeting design and facilitation
  • Solution planning and business process improvement
  • Program engagement and communication
  • Alignment to business objectives
  • Customer Success and Digital Engagement Expertise
  • Adaptability and resilience
  • Analytical problem solving

Work Rights

Not specified

Tailored Resume

Cover Letter