Front Desk Agent

Rioseo

Guest check-in and check-out
Guest service and challenge resolution
Property management systems proficiency
The Front Desk Clerk will be responsible for setting the tone of arrival and departure for guests in a fast-paced environment by processing check-in and check-out transactions at the hotel

Job Summary

  • The Front Desk Clerk will be responsible for setting the tone of arrival and departure for guests in a fast-paced environment by processing check-in and check-out transactions at the hotel.
  • Responsibilities include welcoming guests, performing quick and accurate transactions, and serving as a point of reference for all guest questions and services.
  • Demonstrate the ability to naturally diffuse guest challenges and troubleshoot for resolution, resulting in overall guest satisfaction.

Matching Summary

The Front Desk Clerk will be responsible for setting the tone of arrival and departure for guests in a fast-paced environment by processing check-in and check-out transactions at the hotel.

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Guest service and challenge resolution
  • Property Management Systems proficiency
  • Handling cash and payment processing
  • Managing hotel room inventory

Nice-to-have

  • Upbeat and positive attitude
  • Proactive guest recommendations
  • Bilingual communication skills

Key Requirements

  • Minimum one year customer service experience
  • Technical proficiency with Microsoft Office Suite
  • Ability to work any shift
  • Ability to stand and walk for extended periods

Work Rights

Not specified

Tailored Resume

Cover Letter