Head Of Customer & Information Technology Planning & Performance Management

AIA

Hochiminh City, Vietnam
Not specified (assumed to be hybrid based on the nature of the role)
Strategic planning
Performance management
Business partnering
AIA is seeking a Head of Customer & Information Technology Planning & Performance Management in Hochiminh City, Vietnam. This leadership role focuses on strategic planning, performance management, and enhancing customer experience through digital initiatives within the Customer Office and IT functions

Job Summary

  • Shaping, driving, and governing the strategic planning, performance management, and transformation agenda across the Customer Office (CO) and Information Technology (IT) function.
  • Acting as the strategic integrator across CIT, enabling effective business partnering, communication, change activation, and cross-functional coordination.
  • Develop and execute the department’s vision and strategy to enhance customer experience and operational excellence.

Matching Summary

Match Score: 85

AIA is seeking a Head of Customer & Information Technology Planning & Performance Management in Hochiminh City, Vietnam. This leadership role focuses on strategic planning, performance management, and enhancing customer experience through digital initiatives within the Customer Office and IT functions.

Skills & Requirements

Must-have

  • strategic planning
  • performance management
  • business partnering
  • customer experience enhancement
  • information technology
  • digital strategy
  • cross-functional coordination

Nice-to-have

  • driving change adoption
  • process improvement
  • cost optimization
  • risk and compliance management
  • high-performance culture
  • customer empathy

Key Requirements

  • 10-12 years experience
  • Bachelor's degree
  • MBA or equivalent postgraduate qualification preferred
  • Proven experience in financial services
  • Experience with senior executives
  • Experience with Group-level reporting

Work Rights

Not specified

Tailored Resume

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