Customer Experience Supervisor

Lithia & Driveway

Medford, OR, USA
Base: $50,000-75,000; bonus/equity: not specified;...
Customer resolution
Manage customer satisfaction agents
Driveway customer satisfaction
The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
  • This position will be responsible for reaching and maintaining exceptional C ustomer Resolution.
  • We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs

Matching Summary

The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits

Skills & Requirements

Must-have

  • Customer Resolution
  • Manage Customer Satisfaction Agents
  • Driveway Customer Satisfaction
  • CRM and ERP systems
  • Customer service performance tracking

Nice-to-have

  • Sense of urgency
  • Think strategically
  • Change agent
  • Thrives on a team
  • Positive attitude

Key Requirements

  • 3-5+ years of Customer Service Leadership
  • High School diploma or Equivalent
  • Requires US work authorization

Work Rights

Not specified

Tailored Resume

Cover Letter