Kimberly-Clark Australia is seeking a Digital Consumer Experience Director to lead their global digital initiatives, focusing on enhancing end-user services and customer experiences through innovative strategies. The role requires extensive experience in digital marketing, technology, and omnichannel strategies, with a strong emphasis on SEO and social commerce
Job Summary
Define and execute the end‑user services strategy aligned with digital workplace, infrastructure, and security roadmaps.
Drive improvements in employee experience through service analytics, automation, self‑service, and proactive support models.
Lead, coach, and develop a globally distributed team of managers, service leads, and partners.
Matching Summary
Match Score: 85
Kimberly-Clark Australia is seeking a Digital Consumer Experience Director to lead their global digital initiatives, focusing on enhancing end-user services and customer experiences through innovative strategies. The role requires extensive experience in digital marketing, technology, and omnichannel strategies, with a strong emphasis on SEO and social commerce.
Skills & Requirements
Must-have
Digital Consumer Experience Strategy
Global digital initiatives leadership
SEO and emerging trends
Social Commerce and TikTok expertise
Executive storytelling and stakeholder management
Data-driven integrated strategy
Nice-to-have
Digital agency experience
CPG/consumer goods background
eCommerce Technology stacks
Asian markets experience
Digital product innovation leadership
Key Requirements
8+ years in Digital Marketing, Technology, or Omnichannel Strategy
Proven global digital initiatives leadership
Strong SEO expertise
Strong Social Commerce background
Advanced English proficiency
Ability to engage in technical & functional discussions