Healthcare Customer Service Representative (quezon City)

R1 RCM Inc.

Quezon City, Philippines
Patient education
Payment processing
Dispute resolution
You will be responsible for providing expertise and excellent customer service support that meet the needs of our patients by educating them on balance billing, payment processing, available payment arrangement, dispute resolution, collecting accurate insurance information, verifying benefits and eligibility, appointment setting, treatments and follow ups, patient support, also, coordination with the doctor’s office to secure authorization, among others

Job Summary

  • You will be responsible for providing expertise and excellent customer service support that meet the needs of our patients by educating them on balance billing, payment processing, available payment arrangement, dispute resolution, collecting accurate insurance information, verifying benefits and eligibility, appointment setting, treatments and follow ups, patient support, also, coordination with the doctor’s office to secure authorization, among others.
  • Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
  • We also offer a culture of excellence that drives customer success and improves patient care.

Matching Summary

You will be responsible for providing expertise and excellent customer service support that meet the needs of our patients by educating them on balance billing, payment processing, available payment arrangement, dispute resolution, collecting accurate insurance information, verifying benefits and eligibility, appointment setting, treatments and follow ups, patient support, also, coordination with the doctor’s office to secure authorization, among others.

Skills & Requirements

Must-have

  • patient education
  • payment processing
  • dispute resolution
  • insurance information collection
  • appointment setting
  • coordination with doctor's office

Nice-to-have

  • innovative solutions
  • rewarding interactions
  • professional interests exploration
  • culture of excellence
  • giving back to the community

Key Requirements

  • 2 years of college education or associate degree
  • 12 months of BPO voice experience
  • On-site setup in QC
  • Flexible with graveyard and rotating shifts

Work Rights

Not specified

Tailored Resume

Cover Letter