Southern Water Customer Service Advisor

Capita

Rotherham, United Kingdom
Base: £24,043.50 py; bonus/equity: not specified; ...
2d onsite
Excellent verbal and written communication skills
High standard of vocabulary and grammar
Ability to demonstrate empathy and ownership
The role ensures customer issues are answered efficiently while meeting KPI targets across multiple contact channels

Job Summary

  • The role ensures customer issues are answered efficiently while meeting KPI targets across multiple contact channels.
  • Employees will deliver an excellent customer experience by providing a right-first-time service and managing complaints to satisfactory conclusions.
  • More experienced advisors may coach others and support the Team Leader in improving customer satisfaction and efficiency metrics.

Matching Summary

The role ensures customer issues are answered efficiently while meeting KPI targets across multiple contact channels.

Salary

Base: £24,043.50 per annum; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Excellent verbal and written communication skills
  • High standard of vocabulary and grammar
  • Ability to demonstrate empathy and ownership

Nice-to-have

  • Experience mentoring team members
  • Supporting resolution of escalated complaints
  • Self-motivated work style

Key Requirements

  • Telephone and computer literate
  • Full-time availability for flexible shifts
  • Completion of 7-week training period

Work Rights

Not specified

Tailored Resume

Cover Letter