Can Bilingual Contact Center Supervisor

Teladoc Health

Base: $50,000 to $70,000pyear; bonus/equity: not s...
Fully remote
Daily supervision of call centre agents
Monitor and evaluate calls
Handle escalated calls
The Contact Centre Supervisor is responsible for the day-to-day operations of managing a team of call centre agents across Canada

Job Summary

  • The Contact Centre Supervisor is responsible for the day-to-day operations of managing a team of call centre agents across Canada.
  • This role also includes supporting agents in handling crisis calls, ensuring they respond appropriately and effectively manage members in distress.
  • Teladoc Health is growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.

Matching Summary

The Contact Centre Supervisor is responsible for the day-to-day operations of managing a team of call centre agents across Canada.

Salary

Base: $50,000 to $70,000/year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Daily supervision of call centre agents
  • Monitor and evaluate calls
  • Handle escalated calls
  • Crisis call support
  • Bilingual English & French

Nice-to-have

  • Positive attitude and team leadership
  • Proactive and resourceful team player
  • Adapt to fast-paced environment
  • Collaborative and supportive network

Key Requirements

  • 3+ years supervising customer service/call center team
  • Experience with CX One and Workforce Management Tools
  • Proficient in Microsoft Word, Outlook, Excel
  • College diploma and/or bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

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