Fnol Cabin Agent Bilingual

AIG

Mexico City, Mexico
Bilingual english spanish proficiency
1 year customer service experience
Emergency situation handling
The FNOL Cabin Agent Bilingual provides immediate attention to insured customers experiencing vehicle or home accidents in both English and Spanish

Job Summary

  • The FNOL Cabin Agent Bilingual provides immediate attention to insured customers experiencing vehicle or home accidents in both English and Spanish.
  • This role requires managing a 7x24-hour service window with specific shifts from Monday to Saturday, 10:00 to 18:00 hrs.
  • AIG offers a comprehensive Total Rewards Program including health, wellbeing, financial security benefits, and professional development opportunities.

Matching Summary

The FNOL Cabin Agent Bilingual provides immediate attention to insured customers experiencing vehicle or home accidents in both English and Spanish.

Skills & Requirements

Must-have

  • Bilingual English Spanish proficiency
  • 1 year customer service experience
  • Emergency situation handling
  • System data validation skills
  • Microsoft Excel Word Outlook

Nice-to-have

  • High empathy and listening capacity
  • Quick thinking under pressure
  • Teamwork and proactivity
  • Insurance product knowledge
  • Flexible shift rotation

Key Requirements

  • 1 year customer service experience
  • English B2/C1 level writing and reading
  • Basic insurance product knowledge
  • In-office collaboration requirement

Work Rights

Not specified

Tailored Resume

Cover Letter