Salesforce is seeking a Principal Software Engineer for their Einstein Bots & Agentforce team, focusing on the development of AI-driven customer service solutions. The ideal candidate will have extensive experience in scalable SaaS applications, strong programming skills, and a passion for innovation in the AI space
Job Summary
The role involves driving the ideation, design, and implementation of core features for Salesforce's Einstein Bots and Agentforce platforms.
Engineers will build robust, low-latency conversational systems leveraging Gen AI, LLMs, and predictive models to transform customer service.
The team values end-to-end ownership, mentorship, and maintaining high availability through active participation in on-call rotations.
Matching Summary
Match Score: 85
Salesforce is seeking a Principal Software Engineer for their Einstein Bots & Agentforce team, focusing on the development of AI-driven customer service solutions. The ideal candidate will have extensive experience in scalable SaaS applications, strong programming skills, and a passion for innovation in the AI space.
Skills & Requirements
Must-have
10+ years SaaS platform experience
Java or TypeScript programming proficiency
Microservices and distributed system architecture
LLM and NLU pipeline development
API lifecycle management and SDKs
Nice-to-have
Salesforce Agentforce ecosystem familiarity
Experience with global cross-functional teams
Prompt-based agent framework knowledge
Conversational automation platform expertise
Key Requirements
10+ years building highly scalable SaaS applications
Deep knowledge of object-oriented programming
Strong fundamentals in data structures and algorithms