This role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive solutions to customers globally
Job Summary
This role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive solutions to customers globally.
The position requires basic knowledge of Object Oriented Programming languages, SQL syntax, and API clients like Postman or SoapUI to troubleshoot complex technical issues.
Workday offers flexible work schedules where employees spend at least half their time in the office or field, along with opportunities for career growth and mentorship.
Matching Summary
This role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive solutions to customers globally.
Salary
Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules
Skills & Requirements
Must-have
3 years SaaS enterprise software experience
Object Oriented Programming knowledge
Log file analysis capability
SQL syntax proficiency
API client experience
Nice-to-have
HCM or Talent Acquisition solution experience
SOAP WSDL XML web service integration
Health monitoring tools usage
Knowledge Centered Service contribution
Resilience under tight timeframes
Key Requirements
3 years experience with SaaS Enterprise software
Basic knowledge of Java, Python, C#, or similar OOP languages
Experience supporting HCM, Talent Acquisition, or Talent solutions
Ability to read and analyze log files
Basic experience with API clients (SoapUI, Postman)