The Leader ensures that every customer interaction is handled with urgency, care, and commercial acumen, balancing service excellence with proactive selling to drive Aftermarket (AM) Parts revenue growth
Job Summary
The Leader ensures that every customer interaction is handled with urgency, care, and commercial acumen, balancing service excellence with proactive selling to drive Aftermarket (AM) Parts revenue growth.
The Leader builds team capability, fosters accountability, and develops trusted relationships with customers and internal partners, reinforcing Packaging’s mission to make it easy, deepen relationships, and maximize long-term value.
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries.
Matching Summary
The Leader ensures that every customer interaction is handled with urgency, care, and commercial acumen, balancing service excellence with proactive selling to drive Aftermarket (AM) Parts revenue growth.
Skills & Requirements
Must-have
Customer Service Representative leadership
Aftermarket Parts revenue growth
ERP and CRM tool proficiency
Performance management and coaching
Customer issue escalation
Cross-functional team collaboration
Nice-to-have
Engaging and impact-driven leader
Structured, data-driven thinking
Empathetic and credible relating style
Organized and accountable working style
Collaborative influence style
Adaptive and curious learning style
Key Requirements
5+ years of experience in Customer Service, Sales, or related commercial roles