CDC CSR I (Hybrid-remote, Atlanta, GA.)

Maximus

Atlanta, GA, United States
Not specified; prevailing wage rate determined by ...
Hybrid (3 days on-site, 2 days remote)
Hybrid remote work with onsite training
Naci background check clearance required
High-speed internet with ethernet connection
Maximus is seeking a part-time Customer Service Agent for their CDC program in Atlanta, GA. The role involves managing calls and messages, providing basic information, and requires a hybrid work model after an initial training period on-site

Job Summary

  • This hybrid remote position requires candidates to complete a two-week onsite training course at the CDC Main Campus in Atlanta.
  • The role involves efficiently routing inbound calls, recording emergency information, and supplying basic requested information regarding public health issues.
  • Candidates must adhere to strict privacy rules and use standard verbal responses while maintaining accurate records via computerized systems.

Matching Summary

Match Score: 75

Maximus is seeking a part-time Customer Service Agent for their CDC program in Atlanta, GA. The role involves managing calls and messages, providing basic information, and requires a hybrid work model after an initial training period on-site.

Salary

Not specified; Prevailing wage rate determined by Department of Labor based on locality

Skills & Requirements

Must-have

  • Hybrid remote work with onsite training
  • NACI background check clearance required
  • High-speed internet with ethernet connection
  • Ability to work 3 days onsite per week
  • Strong listening and customer service skills

Nice-to-have

  • 1-3 years call center experience preferred
  • Typing speed of 30 WPM or higher
  • Team collaboration and feedback abilities
  • Knowledge of medical subjects and public health

Key Requirements

  • High School diploma or equivalent
  • Minimum 6 months customer service experience
  • Must pass NACI background check
  • Live within commutable distance to Atlanta CDC campus
  • English fluency required for professional communication

Work Rights

Not specified

Tailored Resume

Cover Letter