Customer Success Manager V

Samsara

Remote, US
Base: $109,480 - $190,440 usd; bonus/equity: perfo...
Fully remote
10+ years strategic customer success experience
Enterprise saas or fortune 500 client support
C-level executive presentation and influence skills
Samsara is seeking a Senior Strategic Customer Success Manager to support their largest clients in leveraging IoT data to enhance their operations. The ideal candidate will have significant experience in customer success, account management, or strategic consulting, especially with Enterprise SaaS and Fortune 500 companies. This remote role offers a flexible work environment and competitive compensation, including performance-based bonuses and equity

Job Summary

  • This role serves as a strategic partner to Samsara's largest and most complex customers to drive multi-year initiatives that transform their physical operations.
  • The position requires orchestrating executive business reviews, composing joint success plans, and conducting workshops to optimize workflow changes for safety and efficiency.
  • As part of a recently public company, the team offers autonomy to build scalable processes while working cross-functionally with Product, Support, Sales, and Finance.

Matching Summary

Match Score: 85

Samsara is seeking a Senior Strategic Customer Success Manager to support their largest clients in leveraging IoT data to enhance their operations. The ideal candidate will have significant experience in customer success, account management, or strategic consulting, especially with Enterprise SaaS and Fortune 500 companies. This remote role offers a flexible work environment and competitive compensation, including performance-based bonuses and equity.

Salary

Base: $109,480 - $190,440 USD; Bonus/Equity: Performance-based bonus and equity available; Benefits: Flexible remote model, professional development stipend, comprehensive health

Skills & Requirements

Must-have

  • 10+ years strategic customer success experience
  • Enterprise SaaS or Fortune 500 client support
  • C-level executive presentation and influence skills
  • Cross-functional stakeholder management
  • Technical product consulting expertise

Nice-to-have

  • Deep physical operations industry expertise
  • Designing multi-year operational transformation roadmaps
  • Advanced data analysis for value quantification
  • Master's degree in Business or Engineering
  • Mentoring wider customer success teams

Key Requirements

  • Bachelor's degree from a 4-year institution
  • 10+ years of work experience
  • Experience supporting Fortune 500 companies
  • Ability to present to C-level audiences
  • Willingness to travel up to 25-40%

Work Rights

Must reside in US excluding SF Bay, NYC Metro, and DC Metro areas

Tailored Resume

Cover Letter