Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$39,930 - $43,923; commensurate with education + e...
Customer-facing agent
Answering departmental switchboard
Receiving maintenance requests
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance, with benefits including university contributions to insurance, tuition waivers, holidays, and retirement programs.
  • This position will evaluate incoming work requests, ensure correct information is entered into the system, and route them appropriately for expeditious handling, while also administering key inventory and processing vehicle rentals.

Matching Summary

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.

Salary

$39,930 - $43,923; Commensurate with education and experience; Benefits: Yes

Skills & Requirements

Must-have

  • customer-facing agent
  • answering departmental switchboard
  • receiving maintenance requests
  • administering campus key center
  • proactive customer communications

Nice-to-have

  • harmonious working relationships
  • transformational opportunities
  • welcoming climate
  • nurturing creativity and discovery

Key Requirements

  • High school diploma or equivalent
  • At least two years of experience
  • General office experience
  • Demonstrated good customer service skills
  • Familiarity with FAMIS
  • Familiarity with Workday

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter