Customer Success Manager (m/w/d) Enterprise Software Remote / Hybrid Stuttgart

camos Software und Beratung GmbH

Stuttgart, Germany
**
5+ years customer success experience in saas
Enterprise customer portfolio management
Expertise in arr, renewals, churn kpis
** camos Software und Beratung GmbH is seeking a Customer Success Manager to develop and manage customer relationships with enterprise clients in the SaaS environment. The role involves strategic oversight of customer success metrics and participation in the migration to their new CPQ solution, camos CPQ 365, while contributing to the establishment of a new Customer Success department. **

Job Summary

  • You will build a strategic Customer Success area from the ground up, defining structures, KPIs, and processes for the company.
  • The role involves managing high-value Enterprise customers in the machinery and plant engineering sectors while driving renewals and expansion.
  • Employees enjoy flexible working arrangements including remote options, three days mobile work per week, and six weeks of vacation annually.

Matching Summary

Match Score: 75

** camos Software und Beratung GmbH is seeking a Customer Success Manager to develop and manage customer relationships with enterprise clients in the SaaS environment. The role involves strategic oversight of customer success metrics and participation in the migration to their new CPQ solution, camos CPQ 365, while contributing to the establishment of a new Customer Success department. **

Skills & Requirements

Must-have

  • 5+ years Customer Success experience in SaaS
  • Enterprise customer portfolio management
  • Expertise in ARR, Renewals, Churn KPIs
  • Executive-level communication skills
  • Fluent German and English proficiency

Nice-to-have

  • Experience with Manufacturing or Industrial clients
  • Background in CPQ systems
  • Migration project experience
  • Greenfield team building capability
  • Jira and Confluence tool knowledge

Key Requirements

  • 5+ years Customer Success experience
  • SaaS Enterprise environment background
  • Fluent German and English language skills

Work Rights

Not specified

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