This high-impact role is responsible for architecting and leading a proactive, cross-functional program designed to identify at-risk customers and drive targeted interventions that reduce churn and secure long-term loyalty
Job Summary
This high-impact role is responsible for architecting and leading a proactive, cross-functional program designed to identify at-risk customers and drive targeted interventions that reduce churn and secure long-term loyalty.
Design and operationalize the global framework for proactive attrition programs, moving the needle from 1:1 saves to scalable, program-led interventions that can cover thousands of accounts simultaneously.
This is a "founding member" opportunity for a high-visibility team, where you will have a direct, measurable impact on Salesforce’s financial health and help define the next decade of our customer success strategy.
Matching Summary
This high-impact role is responsible for architecting and leading a proactive, cross-functional program designed to identify at-risk customers and drive targeted interventions that reduce churn and secure long-term loyalty.
Salary
Base: $143,400 - $261,500 annually; Bonus/Equity: Company bonus, incentive for sales roles, equity (as applicable); Benefits: Medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program