Customer Service Specialist

University of Arkansas at Little Rock

Little Rock, United States
Base: $30,773; bonus/equity: not specified; benefi...
Fully remote
Excellent customer service skills
Manage campus switchboard
Answer emails
The Customer Service Specialist will serve as the main customer service representative for the ASK Desk, acting as a welcoming and knowledgeable contact for students, families, employees, and community members

Job Summary

  • The Customer Service Specialist will serve as the main customer service representative for the ASK Desk, acting as a welcoming and knowledgeable contact for students, families, employees, and community members.
  • This role involves managing the campus switchboard, providing campus-wide referral information, reporting on customer volume and satisfaction, and assisting in managing student labor.
  • The University of Arkansas at Little Rock is committed to providing accessible, quality education and is a driving force in Little Rock's cultural and economic development.

Matching Summary

The Customer Service Specialist will serve as the main customer service representative for the ASK Desk, acting as a welcoming and knowledgeable contact for students, families, employees, and community members.

Salary

Base: $30,773; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Manage campus switchboard
  • Answer emails
  • Work evenings and weekends
  • Essential employee during closures

Nice-to-have

  • University setting experience
  • Front desk experience
  • Knowledge of Workday
  • Knowledge of Slate
  • Knowledge of Qless

Key Requirements

  • High school diploma or equivalent
  • One year specialized training
  • One year applicable experience
  • Proof of legal authority to work in US

Work Rights

Not specified

Tailored Resume

Cover Letter