L2 It Support Engineer

SYSTEMSGO

Bengaluru, India
24x5 shift coverage (3-shift model)
3-6 years it support experience
Windows 10/11 and macos support
Microsoft 365 troubleshooting
SYSTEMSGO is seeking a Level 2 IT Support Engineer in Bengaluru, India, to manage IT deployments and provide deskside support for a range of devices and applications. The ideal candidate should have 3-6 years of experience in IT support, particularly in an enterprise environment, and be proficient in troubleshooting Windows, macOS, and Microsoft 365 applications. ###

Job Summary

  • This role involves managing the full lifecycle of device deployment including office build-outs, rack & stack, and large-scale rollouts for over 1000 users.
  • The engineer will provide L2 deskside support for Windows, macOS, and iOS endpoints while ensuring strict SLA compliance via ServiceNow.
  • Candidates must demonstrate strong communication skills to handle VIP executive support and coordinate effectively with network and project teams during go-live phases.

Matching Summary

Match Score: 85

SYSTEMSGO is seeking a Level 2 IT Support Engineer in Bengaluru, India, to manage IT deployments and provide deskside support for a range of devices and applications. The ideal candidate should have 3-6 years of experience in IT support, particularly in an enterprise environment, and be proficient in troubleshooting Windows, macOS, and Microsoft 365 applications. ###

Skills & Requirements

Must-have

  • 3-6 years IT support experience
  • Windows 10/11 and macOS support
  • Microsoft 365 troubleshooting
  • Intune SCCM Autopilot management
  • ServiceNow incident handling
  • Office build-out and device rollout
  • Active Directory and Okta basics

Nice-to-have

  • Rack and stack cabling experience
  • Global multinational environment experience
  • VIP executive user support
  • iOS enterprise device troubleshooting
  • Fast-paced deployment adaptability
  • LAN WiFi VPN troubleshooting skills

Key Requirements

  • 3-6 years enterprise IT support experience
  • Deskside and L2 support background preferred
  • Experience supporting 1000+ user deployments

Work Rights

Not specified

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