Technical Support, Associate / New York, Ny

BlackRock UK

New York, NY, US
Base: usd$110,000.00 - usd$140,000.00; bonus/equit...
4d onsite
Windows 10/11 and macos support
Office 365 and outlook mobile administration
Active directory and mobile device management
The team provides 24x7 support to C-level executives and their executive assistants, handling tasks such as installing, diagnosing, repairing, maintaining, and upgrading end-user hardware and software

Job Summary

  • The team provides 24x7 support to C-level executives and their executive assistants, handling tasks such as installing, diagnosing, repairing, maintaining, and upgrading end-user hardware and software.
  • Employees are eligible for an annual discretionary bonus and benefits including healthcare, leave benefits, and retirement benefits.
  • BlackRock operates a hybrid work model where employees are currently required to work at least 4 days in the office per week.

Matching Summary

The team provides 24x7 support to C-level executives and their executive assistants, handling tasks such as installing, diagnosing, repairing, maintaining, and upgrading end-user hardware and software.

Salary

Base: USD$110,000.00 - USD$140,000.00; Bonus/Equity: Annual discretionary bonus; Benefits: Healthcare, leave benefits, retirement benefits

Skills & Requirements

Must-have

  • Windows 10/11 and macOS support
  • Office 365 and Outlook mobile administration
  • Active Directory and Mobile Device Management
  • Dell PC and Apple hardware maintenance
  • Cisco WebEx Zoom and Teams proficiency
  • 24x7 on-call and weekend availability

Nice-to-have

  • Experience with aircraft and aviation hangar support
  • Knowledge of satellite communications and Star Link
  • Proactive monitoring tools like Splunk and Control Up
  • Executive IT support for Board of Directors
  • Data privacy program and dark web monitoring

Key Requirements

  • Must be comfortable with being on call
  • Willingness to provide weekend support
  • Familiarity with multimedia platforms

Work Rights

Not specified

Tailored Resume

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