Client Success Manager Lead – Bizapps Managed Services (microsoft Dynamics 365 Bc/f&o/ce, Netsuite, Power Platform)
BDO
Canada
Microsoft dynamics 365
Power platform
NetSuite
You will be responsible for leading client success strategy, governance, and delivery excellence across a portfolio of Microsoft Business Applications engagements
Job Summary
You will be responsible for leading client success strategy, governance, and delivery excellence across a portfolio of Microsoft Business Applications engagements.
This role combines strategic client advisory, portfolio governance, delivery oversight, and people leadership to ensure clients realize measurable business value.
Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026.
Matching Summary
You will be responsible for leading client success strategy, governance, and delivery excellence across a portfolio of Microsoft Business Applications engagements.
Skills & Requirements
Must-have
Microsoft Dynamics 365
Power Platform
NetSuite
Client Success Strategy
Governance Frameworks
Delivery Excellence
Executive Advisory
Nice-to-have
People-first culture
Continuous improvement
Thought leadership
Data-driven insights
Inclusive work environment
Key Requirements
8-12+ years of experience
Client Success / Customer Success
Technology consulting or delivery leadership
ERP/CRM experience
Microsoft Dynamics 365 / Power Platform / NetSuite product knowledge
Team management experience
Bachelor’s degree in IT, Business, or related field