At AmeriVet, your work helps deliver essential high-quality care for the pets and families who count on us, offering a career with a mission and purpose
Job Summary
At AmeriVet, your work helps deliver essential high-quality care for the pets and families who count on us, offering a career with a mission and purpose.
The Lead Customer Service Representative will supervise, mentor, and support CSR team members, train new hires, and assist in staff scheduling.
Benefits for full-time employees include tailored development programs, mentorship, career pathing, competitive pay, performance bonuses, 401(k) matching, student loan assistance, health insurance, and generous paid time off.
Matching Summary
At AmeriVet, your work helps deliver essential high-quality care for the pets and families who count on us, offering a career with a mission and purpose.
Salary
$19.00-$27.00/hr; Not specified; Not specified
Skills & Requirements
Must-have
Supervise and mentor CSR team
Provide exceptional customer service
Handle client concerns with empathy
Oversee appointment scheduling
Accurate record keeping and billing
Serve as communication link
Nice-to-have
Positive and respectful manner
Team-focused environment
Culture of collaboration and accountability
Compassionate and client-focused service
Fast-paced, team-oriented environment
Key Requirements
2+ years customer service experience
Leadership or supervisory experience preferred
Experience with veterinary software systems preferred