2026 Delivery Operations Gvpjk

Concentrix

Makati City, Philippines
Day-to-day supervision of associates
Performance metrics achievement
Handling escalated customer calls
The Team Leader is responsible for managing people through the day-to-day supervision of a group of call center associates

Job Summary

  • The Team Leader is responsible for managing people through the day-to-day supervision of a group of call center associates.
  • This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.

Matching Summary

The Team Leader is responsible for managing people through the day-to-day supervision of a group of call center associates.

Skills & Requirements

Must-have

  • day-to-day supervision of associates
  • performance metrics achievement
  • handling escalated customer calls
  • Conduct Team Meetings
  • Proficient in Microsoft Office

Nice-to-have

  • advocate for team members
  • foster professionalism and relationship building
  • self-starter with sense of urgency
  • works well under pressure

Key Requirements

  • Bachelor's Degree in related field
  • two to four years of relevant experience
  • Ability to lead team in multi-tasking
  • Ability to mentor, coach and provide direction

Work Rights

Not specified

Tailored Resume

Cover Letter