Guest Service Associate - Front Office

Hotel Chadstone Melbourne MGallery

Kolkata, India
On-site
Guest service delivery
Front desk operations
Handling guest complaints
Conduct daily briefings and ensure that all pertinent information is well received by team members

Job Summary

  • Conduct daily briefings and ensure that all pertinent information is well received by team members.
  • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
  • Ensure that front line staff complies with marketing techniques and maximizes sales.

Matching Summary

Conduct daily briefings and ensure that all pertinent information is well received by team members.

Skills & Requirements

Must-have

  • Guest service delivery
  • Front desk operations
  • Handling guest complaints
  • Hotel emergency management
  • Night audit process

Nice-to-have

  • Multilingual skills advantageous
  • Team-oriented mindset
  • Collaborative approach to work

Key Requirements

  • Previous experience in hospitality or customer service preferred
  • High school diploma or equivalent required
  • Ability to work flexible hours, including nights, weekends, and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter