Technical Support Engineer I

Mitratech

Remote
Fully remote
Customer success focus
Enterprise software applications
Troubleshoot and resolve issues
Mitratech is seeking a Technical Support Engineer I for a remote position to provide world-class application support for their SaaS products. The role involves troubleshooting and resolving client inquiries, ensuring customer satisfaction through effective communication and problem-solving

Job Summary

  • The Mitratech Support team is passionate about customer success by providing world-class application support through problem-solving, communication, and continuous improvement.
  • The Application Support role is responsible for providing functional support, working with clients to troubleshoot, document, and resolve issues from the user interface.
  • Key focus will be to support clients in the day-to-day operation of Mitratech’s SaaS products, responding to inquiries via tickets, chats, and phone calls.

Matching Summary

Match Score: 85

Mitratech is seeking a Technical Support Engineer I for a remote position to provide world-class application support for their SaaS products. The role involves troubleshooting and resolving client inquiries, ensuring customer satisfaction through effective communication and problem-solving.

Skills & Requirements

Must-have

  • Customer success focus
  • Enterprise software applications
  • Troubleshoot and resolve issues
  • Respond to tickets, chats, phone calls
  • Windows Operating Systems
  • Microsoft Office applications

Nice-to-have

  • Passionate about problem-solving
  • Continuous improvement mindset
  • Self-directed and organized
  • Curiosity to learn new things
  • Mentoring and educating others
  • Customer-centric attitude

Key Requirements

  • 6 months - 1 year customer service experience
  • Ability to manage time commitments
  • Ability to work with a remote team
  • Attention to detail
  • Multi-tasking skills
  • Strong organizational skills

Work Rights

Not specified

Tailored Resume

Cover Letter