Is Service Delivery Manager

ABB Inc

India
**
End-to-end is solution delivery
Infrastructure demand management
Itil 4 foundation certification
** ABB Inc is seeking a Service Delivery Manager in India to lead end-to-end Information Systems (IS) solutions and services. The role involves managing customer engagement, infrastructure demand management, and ensuring the quality of IT service delivery. **

Job Summary

  • You will act as the Single Point of Contact for all core IS infrastructure services across the India cluster, managing customer engagement and demand intake.
  • The role requires owning infrastructure demand management including effort, timeline, and cost estimation while governing local IT domain projects.
  • ABB empowers you to lead and grow while helping industries run leaner and cleaner through sustainable technical IS solutions.

Matching Summary

Match Score: 75

** ABB Inc is seeking a Service Delivery Manager in India to lead end-to-end Information Systems (IS) solutions and services. The role involves managing customer engagement, infrastructure demand management, and ensuring the quality of IT service delivery. **

Skills & Requirements

Must-have

  • End-to-end IS solution delivery
  • Infrastructure demand management
  • ITIL 4 Foundation certification
  • Supplier performance management
  • Network connectivity and cloud services

Nice-to-have

  • Advanced ITIL or COBIT certification
  • Six Sigma or TOGAF expertise
  • M&A initiative support experience
  • Continuous service improvement drive
  • Strong analytical communication skills

Key Requirements

  • Bachelor's or Master's degree in Computer Science or Engineering
  • Mandatory ITIL 4 Foundation certification
  • Proven track record leading local IS teams
  • Experience governing IS suppliers and strategic partners

Work Rights

Not specified

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