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Illumina is seeking a Director of Customer Care for the EMEALA region, based in Eindhoven, Netherlands. The role requires an experienced leader to manage a diverse team and enhance customer experience in the Life Sciences sector, focusing on operational efficiency and continuous improvement.
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Job Summary
This pivotal leadership role involves leading a diverse regional organization of approximately 45 professionals across Europe, the Middle East, Africa, and Latin America.
The successful candidate will drive continuous improvement and operational efficiency while managing high-value commercial orders from entry through delivery in a regulated environment.
Illumina offers an inclusive environment with a zero-net pay gap commitment and opportunities to contribute to life-changing genomic discoveries.
Matching Summary
Match Score: 75
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Illumina is seeking a Director of Customer Care for the EMEALA region, based in Eindhoven, Netherlands. The role requires an experienced leader to manage a diverse team and enhance customer experience in the Life Sciences sector, focusing on operational efficiency and continuous improvement.
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Skills & Requirements
Must-have
Leading manager-of-managers organization
Order-to-delivery lifecycle management
ISO 13485 regulatory compliance experience
SAP S/4HANA implementation leadership
Managing multicultural teams of 25+ nationalities
Nice-to-have
Experience in Life Sciences or Diagnostics
Background spanning capital equipment and consumables
Customer-first mindset culture building
AI and automation adoption strategy
Working knowledge of Dutch language
Key Requirements
10+ years in commercial or customer operations
Proven experience as a manager of managers
Business-fluent English required
Not eligible for visa sponsorship
Work Rights
Must have valid work authorization for Netherlands