Quality Assurance Analyst

Acrisure

Oak Ridge, TN, United States
Not specified; competitive compensation; industry ...
Hybrid
Qa metrics and kpi definition
Call center and underwriting audits
Data analysis for actionable insights
Acrisure is seeking a Quality Assurance Analyst for its Oak Ridge, TN office, focusing on maintaining quality standards in call center and underwriting support operations. The ideal candidate should have at least two years of quality assurance experience, preferably in a related field, and will benefit from a supportive and community-oriented company culture

Job Summary

  • The Quality Assurance Analyst is responsible for defining rigorous quality standards across call center operations and the entry-level underwriting support group.
  • This role involves conducting regular audits of calls, chats, emails, and underwriting tasks to ensure compliance and generate quantitative performance scorecards.
  • Acrisure offers a comprehensive benefits package including immediate vesting in a 401(k) plan, generous paid time off, and hybrid work options.

Matching Summary

Match Score: 85

Acrisure is seeking a Quality Assurance Analyst for its Oak Ridge, TN office, focusing on maintaining quality standards in call center and underwriting support operations. The ideal candidate should have at least two years of quality assurance experience, preferably in a related field, and will benefit from a supportive and community-oriented company culture.

Salary

Not specified; Competitive Compensation; Industry Leading Healthcare

Skills & Requirements

Must-have

  • QA metrics and KPI definition
  • Call center and underwriting audits
  • Data analysis for actionable insights
  • Performance scorecard development
  • Coaching and feedback delivery

Nice-to-have

  • Entrepreneurial spirit and innovation
  • Client centricity focus
  • Cross-functional collaboration skills
  • Process improvement mindset

Key Requirements

  • Bachelor's degree in Business Administration, Risk Management, or Insurance
  • Minimum 2 years of quality assurance experience
  • Proficiency with QA tools and MS Office

Work Rights

Not specified

Tailored Resume

Cover Letter