The Patient Experience Department is responsible for supporting a patient and family-centered culture and leading initiatives designed to evaluate and improve the patient experience
Job Summary
The Patient Experience Department is responsible for supporting a patient and family-centered culture and leading initiatives designed to evaluate and improve the patient experience.
The Patient & Family Relations Representative (T2) provides personalized guidance and support to ensure a positive patient and family experience from arrival to departure.
Our Comprehensive Employee Benefits Include An array of retirement plan options, each with a generous employer contribution.
Matching Summary
The Patient Experience Department is responsible for supporting a patient and family-centered culture and leading initiatives designed to evaluate and improve the patient experience.
Skills & Requirements
Must-have
Patient and family-centered culture
Visitor Management policies
Empathetic verbal communication
Interpersonal skills
Conflict management skills
Nice-to-have
Customer service behaviors
First Impressions skills
Service recovery approaches
Diplomacy skills
Key Requirements
1 year customer service or patient relations experience