Technical Customer Success Manager (cybersecurity, Apac)

OPSWAT

Taipei, Taiwan
On-site
Customer onboarding and technical guidance
Product configuration and best practices
Customer relationship development
OPSWAT is seeking a Technical Customer Success Manager in Taipei, Taiwan, to enhance customer experience and maximize the value of OPSWAT solutions for Platinum and Key accounts. The ideal candidate should have a background in cybersecurity or networking software, strong communication skills, and experience in customer relationship management

Job Summary

  • OPSWAT is now searching for a Customer Success Manager who will work as a key customer contact as part of the larger OPSWAT sales team to work primarily with our Platinum and Key accounts to ensure a smooth experience across their OPSWAT journey, helping to ensure the customer receives the maximum return on investment from their OPSWAT Solutions.
  • You will serve as a product and industry expert, effectively assisting customers with onboarding to OPSWAT, technical how-to questions and managing any escalations that might arise.
  • Be a trusted advisor primarily for our Platinum and Key customers with a focus on Adoption, Retention and Experience.

Matching Summary

Match Score: 85

OPSWAT is seeking a Technical Customer Success Manager in Taipei, Taiwan, to enhance customer experience and maximize the value of OPSWAT solutions for Platinum and Key accounts. The ideal candidate should have a background in cybersecurity or networking software, strong communication skills, and experience in customer relationship management.

Skills & Requirements

Must-have

  • Customer onboarding and technical guidance
  • Product configuration and best practices
  • Customer relationship development
  • Troubleshooting enterprise applications
  • Networking concepts foundation
  • Cybersecurity domain discussions

Nice-to-have

  • Experience in a Cyber Security Vendor
  • Experience in technical support
  • Understanding of security industry best practices
  • Knowledge of Sandbox and anti-malware
  • Technical understanding of APIs
  • Experience in Cloud Based Services
  • Experience with OT security solutions

Key Requirements

  • 3+ years of cybersecurity or networking software in a CSM or TAM role
  • Bachelor's degree in a technical discipline, or equivalent experience
  • Experience troubleshooting enterprise applications in Windows and Linux environments
  • Comfortable leading discussions within the cybersecurity domain

Work Rights

Not specified

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